Could the evolution of outsourcing be the fastest global development in history?

In a recent interview, the CEO of a major BPO company, WIPRO, said, "As a young industry, business process outsourcing has seen significant change in the market, both from buyer and supplier perspectives."

How significant is this change?

Traditional outsourcing tackled poor communication with pricey phone calls and expensive business trips. But, over the last decade, internet communications has made it fairly easy for local businesses to setup their offshore support, adhering to textbook communication standards. Free software(s) like "Skype" enable businesses to be in constant contact with their BPO units. Skype allows instant messaging & virtual conferencing with voice and video efficiencies. It has become such an outsourcing fad, that GN Netcom, the largest headset provider estimated that the "2009 global market for headsets is worth $2.5 billion and is growing rapidly at 17 % per year."

Over the last decade, American businesses developed a familiarity with outsourcing. While cost used to be a principal factor in diving offshore, businesses became attentive to the liability it aligned itself to. Before long, the solution arrived...

... In an interview with Rohit Barman, president of DPS America, exclusive consulting hub for 30 year old BPO service, DPS Technologies, he said, "Currently, the ISO 9001-2000 certifies companies for better performance and quality. Simply, do not outsource to a BPO that isn't accredited."

While the two barriers in outsourcing were tackled aggressively, where is this global phenomenon heading?

... It's only been a few years since American Businesses supported "working from home" to reduce infrastructure costs. BPO vendors recently began evaluating this option as well. Raman Roy, CEO of outsourcing facility, Quattro Solutions, views this as "the next-generation step for the industry. It will create jobs for people who are educated but don't have travel flexibility."

In 2005, New York Times columnist & author of bestseller, "the World is Flat", said, "If you don't visit the bad neighborhoods, the bad neighborhoods are going to visit you." With the advent of seamless technology & support, globally accredited BPO models, and cost effective business remedies that mirror local service standards, Business Process Outsourcing is reinventing itself daily. The global neighborhoods have merged, company fences eradicated, and cubicles are being set up thousands of miles apart.

By Joseph Unander